Privacy Policy

Last Updated: March 2026

Ranch Avenue Owners Association ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information specifically regarding our SMS messaging program.

1. Information We Collect

We collect your mobile phone number and opt-in consent when you voluntarily provide it to us (e.g., through a web form, dues payment portal, or maintenance request). We also collect records of the messages sent to and received from your mobile device.

2. How We Use Your Data

Your information is used solely to provide the services you have requested, including:

• Sending maintenance and HOA community updates.
• Notifying you of upcoming dues or meeting dates.
• Responding to your specific customer support inquiries via text.

4. Protecting Your Information

We implement industry-standard security measures to protect your mobile data. Access to your information is restricted to authorized Board members and management personnel who require the data to fulfill HOA duties.

5. Opt-Out and Data Deletion

You may opt out of receiving SMS messages at any time by replying STOP to any message. Upon receipt of a STOP request, your number will be removed from our messaging database within 24 hours.